(From CMA website) "The CMA is reviewing the compliance of 4 secondary ticket platforms with their undertakings and other legal obligations."
Sharon Hodgson MP's report - May-Jun 2016 - number 86
Read Sharon Hodgson MP's report - News from Westminster - May-Jun 2016 - number 86
Sharon Hodgson, Co-Chair of the APPG on Ticket Abuse welcomes recommendation for an investigation by Police and National Trading Standards into compliance of the law by the secondary ticketing market.
Welcome to Sharon Hodgson's ticket touting campaign intro page. #putfansfirst
Visit Fan Fair Alliance Website >
Updates will be published below. Or, alternatively, for more information about the campaign click on these links:
1. Search Sharon Hodgson MP Ticket Touting putfansfirst campaign pages - http://www.sharonhodgson.org/tags/_putfans1st_campaign - Sharon Hodgson MP Ticket Touting Campaign
2. All-Party Parliamentary Group on Ticket Abuse website wordpress - https://appgticketabuse.wordpress.com/news-2 - APPG Ticketing Abuse News Page
3. Twitter hashtags
- Toutsout hashtag - https://twitter.com/hashtag/toutsout - #toutsout
Update - 28th January, 2019
Ticket Sales: Written question - 210021
Question Asked by Mrs Sharon Hodgson MP:
To ask the Secretary of State for Business, Energy and Industrial Strategy, what the cost has been of the Competition and Markets Authority investigation into (a) Viagogo and (b) other secondary ticket sites.
Answered by Kelly Tolhurst:
The CMA is a non-Ministerial Department and is operationally independent.
The CMA has provided the following information: the CMA’s secondary tickets investigation cost £1.9 million to the end of 2018. However, a significant proportion of those costs relate to the CMA’s litigation against viagogo. Under the court order that the CMA secured against viagogo AG, viagogo AG will meet the CMA’s reasonable costs of those proceedings.
Update - 18th January, 2019
Information about the secondary ticketing websites deadline
Sharon Hodgson MP said:
“I’m disappointed, but not surprised, to find this morning that Viagogo has not made any drastic changes to its unscrupulous practices that rip off fans.
“This is after a long-running and costly enforcement investigation, and after the CMA secured a court order demanding a substantial overhaul of its business.
“For years Viagogo have acted in blatant disregard of consumer protection legislation. Surely they've now run out of road? It is time that the CMA take serious and urgent action, so that genuine fans don’t become victims of this company.”
Update - 10th September, 2018
The All-Party Parliamentary Group on Ticket Abuse, FanFair Alliance and Society of Ticket Agents & Retailers (STAR) have published a joint letter sent to Google last week, demanding action to stop Viagogo‘s misleading search advertising.
Update - 31th August, 2018
CMA launches court action against viagogo
Update - 7th June, 2018
Adjournment debate by Mr Richard Bacon (south Norfolk) on Secondary Ticketing
To read the debate, click here.
Update - 2nd May, 2018
Westminster Hall debate by Pete Wishart (Perth and North Perthshire) on Ticket Touting: Musical Events
To read the debate, click here.
Update - 15th February, 2018
New rules introduced to protect consumers against ticket touting.
Update - 30th Jan 2018
Tickets: Touting: Parliamentary Written question - 124036
Question Asked by Mrs Sharon Hodgson MP (Washington and Sunderland West)
Asked on: 22 January 2018
Department for Digital, Culture, Media and Sport
Tickets: Touting - 124036
"To ask the Secretary of State for Digital, Culture, Media and Sport, when s105 of the Digital Economy Act 2017 is planned to come into force?"
Answered by: Margot James MP
Answered on: 30 January 2018
"We are expecting to bring foward secondary legislation needed to enact this provision later this year."
Grouped Questions: 124038
Update - 28th November, 2017
Sharon Hodgson, MP for Washington and Sunderland West and Co-Chair of the APPG on Ticket Abuse, commenting on the CMA’s enforcement announcement regarding resale platforms:
“It is welcome news that the CMA are now considering enforcement action against the resale platforms, who we know have repeatedly flouted the law of the land, especially after the many years of MPs and campaigners saying just that.
“What is incredibly interesting from this announcement is the fact that the CMA have widened the scope of their investigations from their original terms after they have seen just how broken this market is and the further action needed to fix it.
“This is positive news from an agency who is ultimately instructed to protect consumers from companies disregarding their rights and will be an important step in the right direction to finally put fans first in this market, once and for all.”
You can read more about this on the gov.uk website here: https://www.gov.uk/government/news/cma-to-take-enforcement-action-on-secondary-ticketing-sites
Update - 21st March, 2017
Sharon Hodgson MP, Labour Co-Chair of the APPG on Ticket Abuse and a campaigner against ticket touts for over 8 years, said:
"After my 8 years of campaigning on this issue, it was excellent to see Parliament investigate the secondary ticketing market further - especially after their short inquiry session at the end of last year.
"Whilst viagogo failed to turn up and decided to hold Parliament and the wider British public in contempt, the session was productive and allowed for another chance to shine a light on this market and the abuses that go on within it.
"This ranged from what more can be done to enforce legislation, what testing of current consumer legislation should be taken in court, all the way to the principle of my Private Members Bill in 2011 to cap resale of tickets to face value plus 10% being revisited; to name just a few of the many ideas raised.
"This is an important step in the right direction to clean up this parasitical market so that fans are put first and it will be crucial in our next steps to see what comes from this inquiry."
Update - 20th March 2017
Sharon Hodgson MP backs Fan Fair Alliance's guide to equip fans with the tools to navigate the secondary market:
"It is fantastic that FanFair Alliance have published their guide, backed by numerous artists and promoters including Mumford & Sons, You Me At Six and Amy Macdonald, to ensure that all fans are put first and equipped with the tools to navigate this parasitical and broken market. This guide will be an ideal companion for all fans to use and complements the work going on within the live entertainment industry and in Parliament to clean up this murky market.”
To see others who have backed the guide, including Mumford & Sons, Ed Sheeran & You Me At Six!, follow this link here.
To read the guide, follow this link here.
Update - 14th March 2017
Sharon Hodgson MP writes for the Huffington Post on Victims of Viagogo. You can read Sharon's Huffington Post blog on the Victims of Viagogo by following this link here.
Update - 13th March 2017
Sharon Hodgson MP reacts to the Government's announcement that they will ban the misuse of bots & implementing all of the recommendations of the Waterson Review into the secondary ticketing market:
“It is excellent news that the Government have now accepted the Ban the Bots amendment and will finally accept all of the recommendations of the Waterson Review, which to be frank, has been a long time coming.
“This is all down to the concerted campaigning of a whole host of people and organisations who have pushed the Government to do more to put fans first in this broken and parasitical market, and as someone who has been campaigning on this for a very long time, I am delighted that we have seen this day come.
“These measures will ensure that fans are protected and have assurances that they will not be ripped off any longer, but there still remains work to do to make sure that these measures are enforced properly so touts do not circumvent them as this is going to very soon be the law of the land.”
Update - 19th December 2016
Sharon Hodgson MP, Labour Co-Chair of the APPG on Ticket Abuse, welcomes the Consumer Markets Authority's announcement of enforcement investigation into online secondary ticketing, and said:
“It is welcome that there will now finally be enforcement of the consumer rights legislation on the statute book and the undertakings agreed between the Big 4 and the CMA.
“The non-compliance evidence found by the CMA backs up the often daily accounts, both online and in the press, that fans are being ripped off or not getting all the information they need when buying off secondary website. This is one part of a multi-faceted problem in this broken market.
“We know that non-compliance is rife within the market, and now that the Consumer Rights Act has been on the statute book for over a year, it is paramount that enforcement action is taken seriously and swiftly. Alongside this, we need to see the Government taking action on the issue of bulk purchasing of tickets for the sole intention of resale, otherwise this market will remain broken and fans will be continually ripped off.”
Update - 28th November 2016
Update - 18th August 2016
Update - 15 July 2016
Update - 14 June, 2016
The Competition and Markets Authority (CMA) announce review to assess whether the four secondary ticket platforms who provided undertakings last year to CMA (Get Me In!, Seatwave, Stubhub and Viagogo) are providing adequate information to consumers, in accordance with their undertakings and their legal obligations.
If you have had dealings with the four main secondary ticket platforms (Get Me In!, Seatwave, Stubhub and Viagogo), CMA are asking anyone with relevant information about their practices to submit evidence to the review.
The review is open for responses until 5pm on 12 July 2016.
more details here: CMA Secondary ticket platforms review
Update - 02 June, 2016
Sharon speaks at a panel debate hosted by Newcastle University Culture Lab. Prof Waterson was also in attendance at the debate.
Following the publication of the Waterson Review, it is welcome to see recommendations in the report for an investigation by National Trading Standards and the police into the secondary market and see fans put first within the market, and not
The Business Secretary and Culture Secretary need to act to ensure these recommendations are implemented, and Sharon will push them to do so, as part of the cross-party campaign.
Update - 26 May, 2016
Sharon Hodgson, as Co-Chair of the APPG on Ticket Abuse welcomes recommendation for an investigation by Police and National Trading Standards into compliance of the law by the secondary ticketing market.
Update - 22 May, 2016 - Observer article
Update - 21 May 2016 - Guardian article
Update - 15 May, 2016 - Observer article
Ticket prices - The Observer - How the ticket touts get away with bleeding fans dry
UK Government petition goes live - 6th May, 2016
The petition is open until the 29th October 2016.
When the petition reaches 10,000 signatures, the Government must respond with a statement published on the petition’s website, but when it reaches 100,000 signatures, then the Petitions Committee must consider this petition to be debated by Members of Parliament..
Sign the petition here > Enforce the Consumer Rights Act to protect music, arts and sport fans from touts
Wording of petition created by Adam Tudhope:
"Fans are being ripped-off by ticket resales. The Consumer Rights Act has not changed this. We demand that Parliament enact last year’s ticket resale amendment, which provides tougher sanctions for resale websites, and also require ticket resellers to reveal their identities."
"On a commercial scale, touting deprives the Treasury of VAT, and performance copyright holders of royalties that should be paid on the mark-ups. It also denies artistes the ability to ensure their events are priced so anyone can attend."
Amendment text, beginning page 3: http://www.publications.parliament.uk/pa/bills/cbill/2014-2015/0134/15134.1-7.html
BBC One Watchdog programme - last updated 04.06.2014
Sharon Hodgson MP Ticket Touting Campaign tag - http://www.sharonhodgson.org/tags/_putfans1st_campaign - Sharon Hodgson MP Ticket Touting Campaign
To view the original #putfans1st campaign page click here: http://www.sharonhodgson.org/_putfans1st_campaign
(NB - For latest news about this campaign visit the putfansfirst intro page)
Sharon has been leading a campaign in Parliament for regulation of the secondary ticketing market to protect fans from the worst practices of ticket touts.
In 2010, Sharon tabled a Private Member’s Bill - the Sale of Tickets (Sporting and Cultural Events) Bill 2010/12 - calling for mark-ups on tickets (which were being re-sold against the expressed wishes of the event organiser) of no more than 10%; this Bill was filibustered by (some then) Tory backbenchers (including David Nuttall, Philip Davies and Sajid Javid - former Secretary of State for Culture) when it was debated in the House of Commons, so subsequently fell at the end of the Parliamentary session. Sharon's speech introducing the Bill can be read on Hansard here.
Since Sharon's Bill, the problems of the secondary ticketing market have been highlighted by a Channel 4 Dispatches documentary, The Great Ticket Scandal, in early 2012 (videos below*), and a report from the Metropolitan Police, Ticket Crime: Problem Profile, which:
- Found that: “due to the surreptitious way that large numbers of ‘primary’ tickets are diverted straight onto secondary ticket websites, members of the public have little choice but to try to source tickets on the secondary ticket market.”
- Concluded that: “the lack of legislation outlawing the unauthorised resale of tickets and the absence of regulation of the primary and secondary ticket market encourages unscrupulous practices, a lack of transparency and fraud.”
- Recommended that: “consideration must be given to introducing legislation to govern the unauthorised sale of event tickets. The lack of legislation in this area enables fraud and places the public at risk of economic crime” and “the primary and secondary ticket market require regulation to ensure transparency, allowing consumers to understand who they are buying from and affording them better protection from ticket crime.
Sharon is now Co-Chair of the All Party Parliamentary Group on Ticket Abuse, which recently published a report making a number of recommendations to improve the market for fans and reduce the incidence of fraud and exploitation. The APPG have discussed their report with Ministers, and will continue to press the Government to incorporate some of these recommended changes within the Consumer Rights Bill, which is currently before Parliament.
Get involved appgticketabuse
Update 12.01.2015: Read Sharon's speech in the Consumer Rights Debate here. Unfortunately the Government voted against the Lords' Amendments which would have brought transparency into the secondary ticketing platforms market.
Sharon has also lobbied the relevant Shadow Ministers within the Labour Party to secure an assurance that if the present Government fail to act to protect fans, a future Labour Government will do so; the Labour frontbench have already tabled amendments to the Consumer Rights Bill along the lines of those called for by Sharon and the APPG.
You can view the Channel 4 Dispatches documentary in 4 parts here:
*Update May 2016 - We can't show you these here now as "The YouTube account associated with this video has been terminated due to multiple third-party notifications of copyright infringement."
Contact Channel 4 Dispatches if you would like to see this programme.
For more info on the new #putfansfirst campaign intro page - visit this page: http://www.sharonhodgson.org/ticket_touts_campaign